I have found difficulties while using HSBC Direct Internet banking, How can I resolve the following problems?

• Log-on page is frozen after typing User ID.
• Redirected to the main page after typing my Internet banking password & security code.
• During log-on for the first time, the page is frozen after Terms & Conditions agreement.

1) Keep your browser up-to-date.
HSBC Direct website supports MS Internet Explorer 5.5 SP4 or higher.
Currently HSBC Direct website does not support other web browsers such Firefox & Mozilla, Please use MS internet Explorer and keep your computer & browser up-to-date.

2) Delete nProtect & XecureWeb software & re-install.
Start → Settings → Control Panel → Add/Remove Programs  → Remove nProtect KeyCrypt, nProtect Netizen, nProtect nPCom & XecureWeb Control. Please visit the HSBC Direct website & log-on page again and the reinstallation will start automatically.



3) Delete toolbars.
Some of Toolbars provided by other websites might cause incompatibilities with MS Internet Explorer and slow down your computer. If you’ve installed a toolbar previously, please remove the program first and try again.

4) Remove any viruses
HSBC Direct provides a virus vaccine for your safe Internet Banking. Please scan your computer regularly & keep it in healthy condition.

  





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