- 1. What is a Digital Certificate?
- 2. How do I get a Digital Certificate issued?
- 3. I have forgotten the Digital Certificate password. What should I do?
- 4. I have a Digital Certificate issued by other banks. Can I use it for my HSBC Direct Savings Account?
- 5. I have entered the correct Digital Certificate Password but I keep getting wrong password error messages. What is wrong?
- 6. My Digital Certificate was deleted after I formatted my PC. What should I do?
- 7. Where is the safest place to save my Digital Certificate?
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 What is a Digital Certificate?- A Digital Certificate is a certificate of one´s seal impression issued by a Certification Authority for electronic transaction purposes. A Digital Certificate is used to confim your identity, prevent forgery and falsification of documents and as proof of transaction authenticity. Your Digital Certificate stores many types of information such as type of version, serial number, expiration date, name of certification authority, digital signature algorithm, user’s name and personal information. A digital signature is used as a seal impression on electronic documents and enables us to identify the person who prepared the document as well as its authenticity.
- How do I get a Digital Certificate issued?
- Visit HSBC Direct website and select ‘Digital Certificate Center’ menu, then select ‘issue/reissue'. If you already have a Digital Certificate from other financial institutions, you can register and use your previous Digital Certificate without additional issuance. (Note: You may only use Digital Certificate for Banking/Insurance instead of the Universal Digital Certificate)
- I have forgotten the Digital Certificate password. What should I do?
- You can set a new Digital Certificate password in the certificate ‘issue/reissue’ menu.
- I have a Digital Certificate issued by other banks. Can I use it for my HSBC Direct Savings Account?
- Yes. You can use your Digital Certificate by following the instructions published on our website.
- I have entered the correct Digital Certificate Password but I keep getting wrong password error messages. What is wrong?
- Check whether your [Caps Lock] key is on, as Digital Certificate Passwords are case sensitive.
- My Digital Certificate was deleted after I formatted my PC. What should I do?
- Please go to the internet banking website where your Digital Certificate was initially issued and get another one reissued.
- Where is the safest place to save my Digital Certificate?
- For security and convenience reasons, we recommend you save it in a portable storage device (USB memory).
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