- 1. How can I apply for the HSBC Direct ATM card?
- 2. How many HSBC Direct ATM cards I can use?
- 3. I lost my ATM card. What should I do?
- 4. How can I apply for the re-issuance of HSBC Direct ATM card?
- 5. How much is the fee of HSBC Direct ATM card?
- 6. What is the limit of transaction for HSBC Direct ATM card?
- 7. How can I set up my ATM card PIN?
- 8. I cannot use the ATM card due to a wrong ATM PIN input more than 3 times. What can I do?
- 9. The ATM card was retained by HSBC ATM. What should I do?
- 10. Can I use HSBC Direct ATM card in overseas?
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 How can I apply for the HSBC Direct ATM card?- You can apply for the HSBC Direct ATM card through the HSBC Direct Internet banking. The digital certificate and OTP verification are required. The ATM card will be delivered to your mailing address and it will take approximately 7 business days. Please login to the internet banking service to activate your ATM card and to create your ATM card PIN upon receiving your ATM card by mail.
Please note that 2,000 Won will be charged for the issuance and re-issuance of the ATM card.
(Please call us at 1544-3311 in order to change the mailing address. Phone banking PIN and OTP verification are required.)
In case of insufficient balance, ATM card issuance will be cancelled automatically. Customers who receive ATM card application cancellation notice by SMS text have to reapply via HSBC Direct website.
- How many HSBC Direct ATM cards I can use?
- You can use only 1 HSBC Direct ATM card. The issuance of a HSBC Direct ATM card is available limited to your firstly opened HSBC Direct Savings account.
- I lost my ATM card. What should I do?
- Please call HSBC Direct Call Center at 1544-3311 and report lost of the ATM card and our HSBC Direct Banking specialist will assist you to reissue an ATM card through the verification of Phone Banking PIN & OTP. An ATM card replacement fee of KRW 2,000 will be charged.
- How can I apply for the re-issuance of HSBC Direct ATM card?
- Please call us at 1544-3311 for re-issuance of the HSBC Direct ATM card. The phone banking PIN and OTP verification are required. The fee is KRW 2,000 per transaction. Please login to the internet banking service to activate your ATM card and to create your ATM card PIN upon receiving your ATM card by mail.
- How much is the fee of HSBC Direct ATM card?
- No fee will be charged when you use the HSBC ATM. However, a fee of KRW 1,000 will be charged for each withdrawal or fund transfer transaction made on ATM of other banks. (KRW 1,000 for non business hours)
- What is the limit of transaction for HSBC Direct ATM card?
- The transaction limit is as follows:
- One time transfer limit: KRW 6,000,000
- Daily transfer limit: KRW 10,000,000
- Daily withdrawal limit: KRW 5,000,000
(One time withdrawal limit for HSBC ATM is KRW 400,000 and the different withdrawal limit will be applied for other bank ATM.)
- How can I set up my ATM card PIN?
- Upon receiving your ATM card by mail, please login to the internet banking service to activate your ATM card and to create your ATM card PIN.
- I cannot use the ATM card due to a wrong ATM PIN input more than 3 times. What can I do?
- You can reset your ATM PIN via ATM PIN reset menu via HSBC Direct Internet banking.
- The ATM card was retained by HSBC ATM. What should I do?
- If you input an invalid password more than three times or insert a suspended card at a HSBC ATM, your card will be retained by the ATM. If your ATM card has been retained by the ATM during non-business hours, please visit the HSBC Branch on the next business day with your ID card or passport.
- Can I use HSBC Direct ATM card in overseas?
- You can use HSBC Direct ATM card in Korea.
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