- 1. Which services are available through ARS?
- 2. What does "Express Service" offer?
- 3. What kind of verification is required for fund transfer?
- 4. Is OTP security code required for enquiry service?
- 5. What is the difference between Express Service and other general service?
- 6. How can I get connected to a HSBC Direct Banking Specialist?
- 7. Is it possible to go back to the main menu after completing transaction through ARS?
- 8. Will I be required to verify my OTP security code for every transaction request I make?
- 9. What is Phone banking transfer limit through ARS?
- 10. What does "Other service" offer?
- 11. What is the transaction history period available for my account statement?
- 12. What if I want to make transfer after confirming account balance?
- 13. Is ARS available around the clock?
- 14. If I wish to make a transfer exceeding the ARS transfer limit, what should I do?
- 15. Can I increase Phone banking transfer limit through Call Center?
- 16. How much is the fee for fund transfer via phone banking?
- 17. Which ARS services require the Security Device?
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 Which services are available through ARS?- Fund transfer to other bank, in-house transfer, balance enquiry, recent transaction enquiry, Phone banking PIN change, Phone banking transfer limit enquiry and limit decrease, Fax service and Lost report are available services via ARS.
- What does "Express Service" offer?
- "Express Service" provides fund transfer service to other banks and account balance enquiry service.
- What kind of verification is required for fund transfer?
- You will be asked to verify your National ID number, Phone banking PIN and OTP security code before each transaction.
- Is OTP security code required for enquiry service?
- No, your national ID number and Phone banking PIN will be required for the enquiry service.
- What is the difference between Express Service and other general service?
- "Express Service" provides the most frequently used services such as "Fund transfer to other bank" and "Balance enquiry" at the very beginning of the menu with more concise scripts.
- How can I get connected to a HSBC Direct Banking Specialist?
- Pressing "0" at the beginning of the Phone banking session will connect you to a HSBC Direct Specialist. Pressing "0" after completing your fund transfer or enquiry will also connect you to a HSBC Direct Specialist.
- Is it possible to go back to the main menu after completing transaction through ARS?
- Yes. There is a "Help menu" at the end of every service to help you return to the main menu or the previous menu.
- Will I be required to verify my OTP security code for every transaction request I make?
- Yes. OTP security code will be verified for each transaction.
- What is Phone banking transfer limit through ARS?
- The default one-time transfer limit is 50 million Korean Won, and the daily transfer limit is 50 million Korean Won. However, the transfer limit is adjustable to up to 50 million Korean Won for the one-time transfer limit and 250 million for the daily transfer limit.
| |
Default one time
transfer Limit |
Default one day
transfer limit |
| Internet Banking |
KRW 50,000,000 |
KRW 50,000,000 |
| Phone Banking |
KRW 50,000,000 |
KRW 50,000,000 |
(Until 12 Oct. 2008)
| |
Default one time
transfer Limit |
Default one day
transfer limit |
| Internet Banking |
KRW 10,000,000 |
KRW 20,000,000 |
| Phone Banking |
KRW 10,000,000 |
KRW 20,000,000 |
| |
Maximum one time
transfer Limit |
Maximum one day
transfer limit |
| Internet Banking |
KRW 100,000,000 |
KRW 500,000,000 |
| Phone Banking |
KRW 50,000,000 |
KRW 250,000,000 |
- What does "Other service" offer?
- "Other service" includes Phone banking PIN change, Phone banking transfer limit enquiry and limit decrease, and Fax services.
- What is the transaction history period available for my account statement?
- Fax account statement will provide transaction history since your last issued statement.
- What if I want to make transfer after confirming account balance?
- You will be given a choice to go back to the main menu after you make your account balance enquiry. Then you can select the fund transfer option.
- Is ARS available around the clock?
- Yes. You can access HSBC Direct phone banking service 24/365.
- If I wish to make a transfer exceeding the ARS transfer limit, what should I do?
- HSBC Direct Banking Specialist will assist you to make the fund transfer exceeding your ARS transfer limit. With the assistance from the HSBC Direct Specialist, you can transfer funds within your account balance or up to the one-time transfer limit which is KRW 100million won.
- Can I increase Phone banking transfer limit though Call Center?
- No, the Phone banking transfer limit cannot be changed through the call center. Please visit one of HSBC Direct Spots, and apply new transfer limits (or you can request a HSBC Direct Banking Specialist to visit and increase your transfer limits. Visiting service charges KRW15,000 per visit).
- How much is the fee for fund transfer via phone banking?
- HSBC Direct offers free fund transfers via Internet banking and Phone banking.
- Which ARS services require the Security Device?
- In-house fund transfer, local bank transfer, phone banking PIN change and Phone banking transfer limit change will require OTP security code verification. Please prepare your Security Device before using the HSBC Direct service.
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