- 1. Is HSBC Direct a different company from HSBC?
- 2. Why does HSBC Direct have a different website address from HSBC?
- 3. Since HSBC is a foreign bank, does that mean all benefits made from direct banking operations will be channeled back abroad to the investor’s country?
- 4. What is Direct Banking?
- 5. What is HSBC Direct? (How is HSBC Direct different from traditional banks?)
- 6. What are the benefits offered by HSBC Direct?
- 7. Is it true that HSBC Direct services are available around the clock?
- 8. What are the products offered by HSBC Direct?
- 9. Is direct banking a familiar concept in other countries?
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 Is HSBC Direct a different company from HSBC?- HSBC Direct is a brand name for the new direct banking service offered by HSBC.
- Why does HSBC Direct have a different website address from HSBC?
- HSBC Direct is a new banking service from HSBC. We have set up a dedicated website so that we can provide you with simple and easy to use products and services for your banking needs.
- Since HSBC is a foreign bank, does that mean all benefits made from direct banking operations will be channeled back abroad to the investor’s country?
- No, HSBC will use the revenue generated from its direct banking operations into projects that will help maintain the growth momentum in Korea. No matter where we are, HSBC will remain committed to providing our customers with the most advanced banking services based on our expertise and extensive global network.
- What is Direct Banking?
- Direct banking is HSBC's new approach to banking. Banking services are provided primarily by the Internet and call center. By simplifying operations and service channels, cost savings are transferred to you in the form of better rates and other tangible and intangible benefits.
- What is HSBC Direct? (How is HSBC Direct different from traditional banks?)
- HSBC Direct is a direct banking service provided by HSBC which was launched in Korea in February 2007. Because direct banking is based on Internet and call center service delivery channels, it offers you more flexibility, value and benefits. Plus our services are available 24/7.
- What are the benefits offered by HSBC Direct?
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HSBC Direct offers simple and easy to use product and services. By simplifying channels and removing complexity from channel service and products, we provide what the customer needs in the most convenient way possible.
By simplifying operation channels, services and products, HSBC Direct passes along all cost savings to you in the form of tangible benefits. That’s why you will earn high interest rates with us even if you deposit your money for one day. And our range of products and services will expand shortly, for we are continuously looking for ways to better meet your banking needs. In addition, we do not charge a transfer fee. Go to Interest rate detail
HSBC Direct will continue to cater to your banking needs by providing more value.
- Is it true that HSBC Direct services are available around the clock?
- Yes. Automated Phone banking service (ARS) is available 24/365.
Please note that fund transfer may be restricted between 11:30 pm to 12:10 am due to regular inter-bank network maintenance. HSBC Direct Banking Specialists, however, will be available from 9:00 am to 5:30 pm Monday to Friday.
- What are the products offered by HSBC Direct?
- At present we have the HSBC Direct Savings Account, HSBC Direct Term Deposit and HSBC Direct Unit Trust. More products tailored to meet your needs will be provided soon.
- Is direct banking a familiar concept in other countries?
- Direct banking is a widespread banking service in North America and Europe provided by global financial services organizations such as HSBC, ING and Citibank. In case of First Direct, the UK telephone and internet banking arm of HSBC, it currently enjoys a customer base of 1.3 million. According to independent survey results, First Direct’s customers were not only the most satisfied but also the most likely to recommend their bank to others.
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