- 1. What is a Security Device? (When do I need to use a Security Device?)
- 2. What is a Serial Number?
- 3. How do I activate my Security Device?
- 4. Can I use my existing HSBC Security Device to access HSBC Direct and vice versa?
- 5. Do I need to pay a charge or monthly service fee for using my Security Device?
- 6. Can I get another Security Device for the same HSBC Direct Savings Account if I’m willing to pay? I want to keep one at home and another at the office for my convenience.
- 7. If I lose/damage my Security Device, do I need to pay an extra charge to get a replacement?
- 8. I pressed the button on my Security Device but kept receiving the same Security Code. Is there something wrong with my Security Device?
- 9. How long does the Security Device battery last?
- 10. How should I take care of my Security Device?
- 11. Will you suspend my HSBC Direct service if I enter the wrong Security Code? What can I do to reactivate my account if services are suspended due to incorrect Security Code entries?
- 12. What should I do if I lose or damage my Security Device?
- 13. If I have more than two accounts at HSBC Direct, do I have to use different Security Devices for each account?
- 14. Do Security Devices come in different colors and sizes?
- 15. Why do I need to enter the Security Code when logging on to the HSBC Direct website?
- 16. Is the Security Device generating mechanism easy to imitate?
- 17. Do I need to return the Security Device should my account be cancelled for some reason? Will you charge me if I do not return my Security Device?
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 What is a Security Device? (When do I need to use a Security Device?)- A Security Device is a little device that generates a unique 6-digit security code every time you use it. Unlike security cards provided by other banks, it provides added security protection when you use HSBC Direct Internet Banking and Phone Banking services. You will be required to enter the Security Code when accessing HSBC Direct Internet Banking and Phone Banking services, when issuing and registering a Digital Certificate, when making fund transfers as well as when updating your personal information.
- What is a Serial Number?
- A Serial Number is the 10-digit number printed at the back of your Security Device. You will be prompted to activate your Security Device by entering the Serial Number when you log on to HSBC Direct Internet Banking for the first time.
- How do I activate my Security Device?
- When you visit the HSBC Direct website for the first time after the Personal Identity Verification process, you will be prompted to activate the Security Device by entering the Serial Number (printed at the back of the device) and Security Code.
- Can I use my existing HSBC Security Device to access HSBC Direct and vice versa?
- No. Your HSBC Direct Security Device will enable you to access HSBC Direct Internet Banking and Phone Banking services only. Similarly, your HSBC Security Device will allow you to access HSBC Internet Banking only. To make it easier for you to differentiate the two, you will find a HSBC Direct logo on your HSBC Direct Security Device.
- Do I need to pay a charge or monthly service fee for using my Security Device?
- The Security Device is provided to all HSBC Direct customers free of charge unless you get a replacement.
- Can I get another Security Device for the same HSBC Direct Savings Account if I’m willing to pay? I want to keep one at home and another at the office for my convenience.
- No you may not. For your own protection, only one Security Device can be linked to one HSBC Direct Internet Banking User ID. Since your Security Device is light and compact, please carry it with you at all times for a safer and more convenient banking.
- If I lose/damage my Security Device, do I need to pay an extra charge to get a replacement?
- If you lose or damage your Security Device and require a replacement, you will need to pay re-issuance fee. We will deliver you a new one after crediting the replacement fee from your HSBC Direct Savings Account. Security Devices will be replaced free of charge if the cause of malfunction is attributed to normal wear and tear.
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Visit HSBC Direct Spot
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KRW 6,000 / re-issuance
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HSBC Direct Banking Speciallist Visiting Service Note1)
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KRW 15,000 / re-issueance
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Note1) Service areas only
- I pressed the button on my Security Device but kept receiving the same Security Code. Is there something wrong with my Security Device?
- The Security Code changes every 16 seconds so if you continuously push the button on the Security Device within that timeframe, you will get the same Security Code.
- How long does the Security Device battery last?
- The batteries on your Security Device can last up to 5-7 years. If the battery is running low, the message "batt" will be displayed on the screen. You can contact the HSBC Direct Call Center at 1544-3311 when you see this message and a new replacement Security Device will be delivered to you by one of our HSBC Direct Banking Specialist for free. The new Security Device can be used immediately once it is activated at the HSBC Direct website. Please dispose your old Security Device as it will no longer operate.
- How should I take care of my Security Device?
- Your Security Device is designed to resist day-to-day external shock but try not to drop it from great heights, step on it, subject it under unnecessary shock, and expose it under extreme temperatures or direct sunlight.
- Will you suspend my HSBC Direct service if I enter the wrong Security Code? What can I do to reactivate my account if services are suspended due to incorrect Security Code entries?
- For your protection, your HSBC Direct Savings Account will be temporarily suspended should you repeatedly enter an incorrect Security Code. For Internet Banking, you may be temporarily locked out upon 5 incorrect entries. To lift the suspension, please contact the HSBC Direct Call Center with your Phone Banking PIN.
- What should I do if I lose or damage my Security Device?
- If you lose or damage your Security Device, please call the HSBC Direct Call Center at 1544-3311. For security purposes, your new Security Device will be hand-delivered to you by our HSBC Direct Banking Specialist or by a designated courier service upon a Personal Identity Verification. Alternatively, you may visit your nearest HSBC branch to receive a new Security Device.
- If I have more than two accounts at HSBC Direct, do I have to use different Security Devices for each account?
- You only need one Security Device.
- Do Security Devices come in different colors and sizes?
- No. Your Security Device comes in one size and color only. We recommend you attach it to something that is identifiable to you. Key chains and mobile phones are common choices.
- Why do I need to enter the Security Code when logging on to the HSBC Direct website?
- We at HSBC Direct take protection of our customer’s personal and financial information very seriously. That’s why we are doing our best to protect your information from phishing and other hacking attempts. It is in this regard that we are asking you to enter the Security Code when logging on to the HSBC Direct website.
- Is the Security Device generating mechanism easy to imitate?
- The security code is a randomly generated number. The algorithm formulas are protected with high security standards. The probability of guessing the number is extremely low given that the number is only valid for a short period of time. The Serial Number is only used for activation to identify which Security Device a customer has obtained, and has no security features. There is no risk associated with exposure of the Serial Number.
- Do I need to return the Security Device should my account be cancelled for some reason? Will you charge me if I do not return my Security Device?
- No. Once you have received confirmation that your account has been cancelled, you may dispose of your Security Device at no extra charge.
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