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[HSBC Direct Agreement for Electronic Financial Transactions],
[Special Agreement for HSBC Direct Savings Account], [HSBC Direct Terms of Services] have been revised.
[HSBC Direct Agreement for Electronic Financial Transactions]
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After |
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Article 1 (Scope of Application)
① This Agreement is made and entered into by and between the customer and the branch offices of The Hongkong and Shanghai Banking Corporation Limited in Korea (hereinafter referred to as “HSBC”) and applies to overall matters as regards HSBC Direct (electronic banking services provided via electronic means such as the internet, telephone, CD/ATM, mobile phone, PDA etc. and hereinafter referred to as “Direct Banking”).
② Matters not set forth herein regarding Direct Banking services shall be governed by the provisions of the General Agreement on Electronic Financial Transactions (hereinafter referred to as “General Agreement”).
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Article 1 (Purpose)
This Agreement aims to set forth overall matters regarding the use of HSBC Direct (electronic banking services provided via electronic means such as the internet, telephone, CD/ATM, mobile phone, PDA etc. and hereinafter referred to as “Direct Banking”) between the customer and the branch offices of The Hongkong and Shanghai Banking Corporation Limited in Korea (hereinafter referred to as “HSBC”).
Reflected in Amended T&C Article 2
Article 2 (Scope of Application)
Matters not set forth herein regarding Direct Banking services shall be governed by the provisions of the General Agreement on Electronic Financial Transactions (hereinafter referred to as “General Agreement”), General Terms and Conditions on Deposit Transactions, General Terms and Conditions on Credit Transactions (for Household), HSBC Direct Terms of Services, Digital Certificate Service Agreement, other separate agreements or terms and conditions on relevant business and services, regulations and operating rules of electronic financial network business.
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| Article 2 (Type of Services) |
Article 3 (Type of Services) |
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Article 3 (Account Opening)
① Direct Banking services shall be initiated when the customer using his/her true name registers for the relevant services via the HSBC Direct website and completes the required customer identify verification procedure as prescribed by HSBC followed by opening a savings account dedicated to Direct Banking.
Paragraph 2 newly added
② Should the customer request a separate agreement or consent according to the service items, he/she must enter into a separate agreement or give consent to the relevant specific terms and conditions.
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Article 4 (Account Opening)
① Direct Banking services shall be initiated when the customer using his/her true name registers for the relevant services via the HSBC Direct website and completes the required customer identify verification procedure as prescribed by HSBC followed by opening a savings account dedicated to Direct Banking.
②The customer shall obtain means of access and security device to be used for the service channels after completing the required personal information registration procedures, and shall use Direct Banking services by registering or entering necessary security details through the service channels.
③ Should the customer request a separate agreement or consent according to each type of services, he/she must enter into a separate agreement or give consent to the relevant specific terms and conditions
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Article 4 (Transfer Limit)
① Once the customer has successfully opened an HSBC Direct account, he/she may use any of the service channels to execute fund transfers within the maximum daily and one time transaction limit prescribed by HSBC as specified in Appendix 1.
Paragraph 2 newly created
② To adjust the transfer limit as prescribed by HSBC in Paragraph 1, the customer may use the available service channels when decreasing his/her transfer limit. Transfer limit increase instructions, however, must be done by submitting a written application.
Paragraph 4 newly created
Paragraph 5 newly created
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Article 5 (Transfer Limit)
① The customer shall set his/her daily and one time transfer limit within the maximum daily and one time transactions limit prescribed by HSBC as specified in Appendix 1 and register the limit via the methods published on the HSBC Direct website for each of the service channels before he/she executes fund transfers.
② HSBC may set the transfer limit at its sole discretion in case where the customer does not set or register the transfer limit according to Paragraph 1 above.
③ The customer may decrease his/her own transfer limit using the available service channels under his/her own responsibility.
④ In case where the customer wishes to increase the transfer limit, he/she shall, in principle, request HSBC in writing. Provided that, however, if the customer has already submitted a prior written application for an online transfer limit increase may directly increase his/her transfer limit via the available service channels under his/her own responsibility.
⑤ Notwithstanding Paragraph 1 above, in case where relevant laws, regulations or rules prescribe a different transfer limit, the maximum transfer limit of HSBC and the individual transfer limit of each customer shall be determined within the range prescribed the relevant laws, regulations or rules. |
Article 5 (Customer Identity Verification Method)
① To use the services of HSBC Direct, the customer will be required to enter the following security details which must correspond with the details already registered in the service systems of HSBC. When instructing phone banking transactions to a bank staff, the concerned bank staff may request additional security details before processing the said request if the customer’s identity is in doubt.
1. Internet banking
Inquiry services : Internet Banking ID, Internet Banking Password, One Time Password (OTP) Code, Digital Certificate
Fund transfer services : Internet Banking ID, Internet Banking Password, One Time Password (OTP) Code, Digital Certificate
2. Phone Banking (including transactions instructed to a bank staff)
Inquiry services : National ID Number, Phone Banking PIN, One Time Password (OTP) Code
Fund transfer services : National ID Number, Phone Banking PIN, One Time Password (OTP) Code
3. ATM : ATM card, ATM card PIN
② To access Direct Banking services via other service channels than those specified in Paragraph 1, the customer will be asked to complete an application process as prescribed by HSBC. If the security details required for service access set forth under Article 2 Paragraph 1 Subparagraph 15 of the General Agreement correspond in whole or in part with the details already registered in HSBC systems or with the data calculated by HSBC, it shall deem that the customer is the rightful user and the requested services shall be provided.
③ ATM cards shall be issued to the account holder only at his/her request provided that an application form is completed on the HSBC Direct website. The ATM card shall be mailed to the applicant, after which he/she must activate the card by registering the ATM card and setting the ATM card PIN via the HSBC Direct website. |
Article 6 (Customer Identity Verification Method)
① To use the services of HSBC Direct, the customer will be required to enter the following security details which must correspond with the details already registered in the service systems of HSBC. When instructing phone banking transactions to a bank staff, the concerned bank staff may request and confirm additional security details before processing the said request if necessary for security purposes including but not limited to the case where the customer’s identity is in doubt.
1. Internet banking: Internet Banking ID, Internet Banking Password, One Time Password (OTP) Code, Digital Certificate Password
2. Phone Banking: National ID Number, Phone Banking PIN, One Time Password (OTP) Code
3. ATM : ATM card, ATM card PIN
Reflected in Amended T&C Article 6, paragraph 1
Reflected in Amended T&C Article 10, paragraph 3&4
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Article 6 (Withdrawal Account)
① Once the customer opens an account by following the procedures described in Article 3 Paragraph 1, the said account may be used as a withdrawal account to execute fund transfers.
② Only won-denominated or foreign currency denominated demand deposit account(s) held in the customer’s name may be used as a withdrawal account(s). |
Article 7 (Withdrawal Account)
① Once the customer opens an account by following the procedures described in Article 4 Paragraph 1, the said account may be used as a withdrawal account to execute fund transfers.
② Only won-denominated or foreign currency denominated demand deposit account(s) held in the customer’s name may be used as a withdrawal account(s). |
Article 7 (Guidelines for Processing Transaction Instructions)
Transaction instructions will be processed pursuant to the following guidelines in addition to Article 12 of the General Agreement.
① To make scheduled fund transfers (“Transfer Later”), the customer must deposit the necessary amount in the withdrawal account before the cut-off time set by HSBC. Fund transfer orders shall only be executed once and HSBC shall not re-execute failed transfer orders. |
Article 8 (Guidelines for Processing Transaction Instructions)
Transaction instructions will be processed pursuant to the following guidelines in addition to Article 12 of the General Agreement.
① To make scheduled fund transfers (“Transfer Later”), the customer must deposit the necessary cash in the withdrawal account before the cut-off time set by HSBC. Fund transfer orders shall only be executed once and HSBC shall not re-execute failed transfer orders. |
Article 8 (Opening and Closing of Linked Account)
① The customer may set up a linked account by using the account which he/she has opened in accordance with Article 3 Paragraph 1 as an anchor account. In this case, the customer will be required to verify his/her identity according to procedures set by HSBC in order to close the linked account, to make the first withdrawal from the linked account or to close the anchor account. This requirement shall not apply to the customer who closes the linked account and deposits the funds therefrom back to the anchor account.
② The customer may close his/her linked account via Direct Banking channels only. Once the linked account is closed, all funds therefrom must be transferred to the anchor account.
③ HSBC shall notify the customer on any additions in its product range including but not limited to savings accounts, installment savings etc. |
Article 9 (Opening and Closing of Linked Account)
① The customer may set up a new account (hereinafter referred to as a “linked account”) by withdrawing funds from the Direct Savings account which he/she has opened under his/her name after completing personal identity verification (hereinafter referred as an “anchor account”).
② The customer may close his/her linked account(including early termination) via Direct Banking channels only. Once the linked account is closed, all funds therefrom must be transferred to the anchor account.
③ No seal or signature shall be needed for a linked account or an anchor account set up via Direct Banking channels and no passbook is issued with these accounts.
④ HSBC shall notify the customer on any additions in its range of products available through Direct Banking services including but not limited to savings accounts, installment savings etc. |
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Article 10 newly added
Current T&C article 10 was reflected in amended T&C article 10, paragraph 1
Current T&C article 15 was reflected in amended T&C article 10, paragraph 2
Current T&C article 5, paragraph 3 was reflected in amended T&C article 10, paragraph 3&4
Current T&C article 11 was reflected in amended T&C article 10, paragraph 5
Article 2 newly added
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Article 10 (Use of Direct Banking services)
① HSBC shall provide Direct Banking services 24 hours a day, 365 days a year. Subject to the nature of the service items, HSBC shall be allowed to set different service hours at its discretion. Direct Banking service hours specified in Appendix 2 shall be notified through the available service channels.
② The customer shall frequently check transaction records and account balances for monitoring purposes, and exercise due care and diligence to keep the relevant passwords under this Agreement (phone banking, internet banking, ATM card, Digital Certificate) confidential and shall not divulge these passwords to any other parties. The customer shall also periodically change his/her passwords to prevent fraudsters from guessing their passwords.
③ ATM cards shall be issued to the account holder only at his/her request provided that an application form and personal identity verification are completed on the HSBC Direct website. The customer may request reissuance of ATM card via the HSBC Direct website or phone banking service after completing the prescribed personal identity verification process.
④ The ATM card issued in accordance with Paragraph 3 above shall be sent to the applicant via registered mail, etc, after which he/she must activate the card by registering the ATM card and setting the ATM card PIN via the HSBC Direct website.
⑤ Should the customer wish to receive a record of all transactions conducted through Direct Banking in writing (excluding electronic statements and herein understood to exclude electronic statements), he/she must personally apply for the relevant service via the available service channels after completing the prescribed personal identity verification process.
⑥ The customer shall register his/her password for Direct Banking services, etc within the period prescribed by Article 5 Paragraph 3 of General Terms and Conditions on Electronic Financial Transactions , in principle. Provided that, however, HSBC may set the period at its own discretion and notify the customer of such period via the available service channels if necessary. |
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Article 9 (Service Restrictions)
HSBC shall be entitled to restrict customers from using Direct Banking services in the event of any one of the following paragraphs.
In the occurrence of events stipulated in“Number 1 of each Subparagraph”of Article 14 Paragraph 1 and 2 of the General Agreement
If erroneous OTP Code, Phone Banking PIN, Internet Banking Password, ATM card PIN and other security details required for customer identification is keyed-in 3 times consecutively
Paragraph 3 newly added
After business hours or during non-business days or hours on which business operations are suspended by HSBC under its policies (HSBC shall notify such hours via available service channels)
If HSBC is unable to deduct the fees due and payable by the customer from his/her account and there is no record of withdrawal (including transfer) in the customer’s account opened in HSBC for a period of up to one year (356 days)
If HSBC acknowledges that the customer has taken any actions contrary to this Agreement and deems difficult to continue providing services
If HSBC has substantial reason to believe that the instructions given by the customer undermine his/her personal interest or involve fraudulent transactions such as forgery, falsification, identity theft etc.
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Article 11 (Service Restrictions)
HSBC shall be entitled to restrict customers from using all or part of Direct Banking services in the event of any one of the following paragraphs.
① In the occurrence of events falling under any of the subparagraphs of Article 14 Paragraph 1 and 2 of the General Agreement
② If erroneous OTP Code, Phone Banking PIN, Internet Banking Password, ATM card PIN is keyed-in 3 times consecutively
③ Other security details required for the customer identity verification than those specified in Paragraph 2 are keyed-in erroneously a certain number of times or more as prescribed by HSBC.
④ After business hours, during the KFTC system maintenance or non-business days or hours on which business operations are suspended by HSBC under its policies (HSBC shall notify such hours via available service channels)
⑤ If HSBC deems it difficult to continue providing Direct Banking services due to the customer’s breach of any obligations under relevant agreements including but not limited to a case where HSBC is unable to deduct the fees due and payable by the customer from his/her account
⑥ If there is no record of withdrawal (including transfer) in the customer’s account opened in HSBC for a period of one year (12 months) or longer or no record of logon to the HSBC Direct Banking website for a period of two year(24 months) or longer
(The customer may lift the service restriction imposed due to the forgoing reason by completing the personal identity verification process via available service channels under his/her responsibility).
⑦ If HSBC has substantial reason to believe that the instructions given by the customer undermine his/her personal interest or involve fraudulent transactions such as forgery, falsification, identity theft etc.
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| Article 10 (Business Hours) |
Deleted
Reflected in Amended T&C Article 10, paragraph 1 |
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Article 11 (Transaction Statement)
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Deleted
Reflected in Amended T&C Article 10, paragraph 5
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Article 12 (Service Fees)
① HSBC shall not charge any fees to the customer for fund transfers conducted through Direct Banking. However, transactions and services involving additional service fees will be charged in accordance with <Appendix 2>.
② HSBC shall notify the service charge for SMS text messaging services on the HSBC Direct website.
③ If there are any changes to the service charges regarding Paragraph 1 or additional charges are imposed due to the introduction of new services, HSBC shall announce the content of such adjustments on the HSBC Direct website one month prior to the date of adjustment for a duration of one month.
Paragraph 2 newly added
Paragraph 3 newly added
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Article 12 (Service Fees)
① HSBC charges fees to the customer for fund transfers conducted through Direct Banking as specified Appendix 2. However, transactions and services involving additional service fees will be charged in accordance with <Appendix 2>.
Paragraph 2 deleted
Paragraph 3 deleted
② HSBC may deduct the Direct Banking service fees due and payable by the customer from his/her account upon executing each service. Provided that, however, if there is a separate agreement enetered into between HSBC and the customer, HSBC may withdraw the fees incurred for a certain period of time in all on a designated date under the agreement. The fees for certain services may be automatically withdrawn from the account designated by the customer on a certain date of each month.
③ The fees as described in Paragraph 1 above shall be notified through HSBC webpage and available service channels.
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Article 13 (Notice on Modification of Basic Information and Incident Reporting)
① The customer may personally modify or add his/her personal information including Internet Banking Password, address, telephone number and other details HSBC has requested by using the available service channels, provided on his/her own responsibility.
② The customer may not inquire after or confirm his/her password to HSBC. In case of loss or theft of OTP/ATM card/service access device, or where the customer divulges his/her password to a third person, the customer himself/herself must immediately report such fact to the HSBC Direct Call Center. And should HSBC specifically request the customer to submit a written report on such incidents, a written report shall be formally submitted to the branch offices of HSBC or its staff.
③ Should the customer wish to withdraw the report regarding Paragraph 2, the customer himself/herself must contact the Call Center.
④ In case where Direct Banking services are suspended due to an event stipulated in Article 9 Subparagraph 2, the customer may request HSBC to lift the service suspension via the available channels. (Internet banking or phone banking) In case where the customer needs to reapply for another service access device, he/she must complete the prescribed customer identity verification process in the branch offices of HSBC or by its staff.
⑤ ATM cards and ATM card PIN shall be reissued only after the customer completes the prescribed customer identity verification process via the HSBC Direct Call Center. The newly issued ATM card and ATM card PIN shall be delivered to the customer by post. |
Article 13 (Notice on Modification of Basic Information and Incident Reporting)
① The customer may personally modify or add his/her personal information including Internet Banking Password, address, telephone number and other details HSBC has requested by using the available service channels after completing the personal identity verification process, provided on his/her own responsibility.
② The customer may not inquire after or confirm his/her password to HSBC. In case of loss, lock up, theft, destruction or impairment of Internet Banking ID, OTP, ATM card, other means of access, security device, or other Passwords, the customer must immediately report such fact to the HSBC Direct Call Center. And should HSBC specifically request the customer to submit a written report on such incidents, a written report shall be formally submitted to the branch offices of HSBC or its staff.
③ Should the customer wish to withdraw the report regarding Paragraph 2, the customer himself/herself must contact the HSBC Direct Call Center or the branch offices of HSBC by telephone or in writing according to the same methods and procedures which apply to the report.
④ The customer may reapply for another service access device or request HSBC to lift service suspension via the available service channels (Internet banking or Phone banking) after completing the prescribed customer identity verification process. If it deems impossible to verify the customer identity in the aforementioned methods, HSBC is required to perform face-to-face personal identity verification.
⑤ OTP and ATM card reissued in accordance with Paragraph 4 above shall be delivered by HSBC or delivery service providers and by registered mail, respectively. |
Article 14 (Termination)
① Direct Banking services shall terminate when the customer closes his/her sole withdrawal account as referred in Article 6 of this Agreement. |
Article 14 (Termination)
① Direct Banking services shall terminate when the customer closes his/her sole withdrawal account as referred in Article 7 of this Agreement. |
| Article 15 (Management of Passwords) |
Deleted
Reflected in Amended T&C Article 10, paragraph 2 |
Article 16 (Amendments or Supplements to this Agreement)
HSBC shall announce the content of amendments to or supplements of this Agreement on its branch offices and the HSBC Direct website one month prior to the effective date of such amendments or supplements for a period of one month. If the customer disagrees with any of the amendments or supplements made by HSBC, he/she must notify such fact in writing before one business day from the effective date. Failure to notify in time shall mean that the customer has agreed with such amendments or supplements. |
Article 15 (Amendments or Supplements to this Agreement)
HSBC shall announce the content of amendments to or supplements of this Agreement on the HSBC Direct website one month prior to the effective date of such amendments or supplements for a period of one month. If the customer disagrees with any of the amendments or supplements made by HSBC, he/she must notify such fact in writing before one business day from the effective date. Failure to notify in time shall mean that the customer has agreed with such amendments or supplements. |
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<Appendix 1> Maximum Fund Transfer Limit for HSBC Direct Electronic Banking Services 
<Appendix 2> Service fee for HSBC Direct Electronic Financial Services
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<Appendix 1> Maximum Fund Transfer Limit for HSBC Direct Electronic Banking Services (Unit: KRW)
<Appendix 2> Service fee and Service hour for HSBC Direct Electronic Financial Services
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[Special Agreement for HSBC Direct Savings Account]
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After |
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Article 1 (Scope of Application)
This Agreement is made and entered into by and between the customer and the branch office of The Hongkong and Shanghai Banking Corporation Limited in Korea (hereinafter referred to as “HSBC”) as regards transactions conducted on the “HSBC Direct Savings Account” (hereinafter referred to as “Account”). Matters not set forth herein shall be governed by the provisions of the General Agreement on Electronic Financial Transactions, HSBC Direct Agreement for Electronic Financial Transactions and the General Terms and Conditions on Deposit Transactions
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Article 1 (Scope of Application)
This Agreement is made and entered into by and between the customer and the branch office of The Hongkong and Shanghai Banking Corporation Limited in Korea (hereinafter referred to as “HSBC”) as regards transactions conducted on the “HSBC Direct Savings Account” (hereinafter referred to as “Account”). Matters not set forth herein shall be governed by the provisions of HSBC Direct Terms of Services, the General Agreement on Electronic Financial Transactions, HSBC Direct Agreement for Electronic Financial Transactions and the General Terms and Conditions on Deposit Transactions
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Article 2 (Customer Eligibility)
Only individuals using their real name shall open this account. |
Article 2 (Customer Eligibility)
Individuals who agree to HSBC Direct Terms of Services and complete the customer identity verification process (hereinafter referred to as the “customer”) shall open this account. |
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Article 4 (Sales Area and Business Hours)
① In order to open an account or report an incident, the customer will be required to complete a personal identity verification procedure by either requesting an HSBC staff to make a visit within the sales area published on the HSBC Direct website or by personally visiting the branch offices of HSBC.
② Visiting hours of HSBC staff shall be from 09:30 am to 17:30 pm on a business day.
③ Notwithstanding the foregoing in paragraph 2, sales areas and business hours may be expanded in the interest of customer convenience.
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Deleted
Substituted: HSBC Direct Terms of Services, Article 10
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Article 5 (Account Opening)
① In order to open an account, the customer must fulfill a set of procedures as prescribed by HSBC, including service registration via the internet and personal identify verification. The customer must then agree to the General Agreement on Electronic Financial Transactions, the HSBC Direct Agreement for Electronic Financial Transactions, the General Terms and Conditions on Deposit Transactions and the relevant Agreement via the available service channels as stipulated in Article 2 Paragraph 1 Subparagraph 15 of the General Agreement on Electronic Financial Transactions.
② Direct banking services shall automatically initiate once the customer has successfully opened an account by following the procedures in paragraph 1
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Article 4 (Account Opening)
① In order to open an account, the customer must fulfill a set of procedures as prescribed by HSBC, including service registration via the internet and personal identify verification. The customer must then agree to this Agreement and the relevant Agreement relating to Article 1 hereof via the available service channels as stipulated in Article 2 Paragraph 1 Subparagraph 15 of the General Agreement on Electronic Financial Transactions.
② Direct banking services shall automatically initiate once the customer has successfully opened an account by following the procedures under HSBC Direct Agreement for Electronic Financial Transactions. |
Article 6 (Method of Transaction)
① HSBC will not issue a deposit book. The customer will not be required to use his/her seal or signature in order to undertake banking transactions on HSBC Direct.
② The customer will be required to provide his/her security details via the internet, telephone, CD/ATM and other electronic means set forth in Article 2 Paragraph 1 Subparagraph 3 of the General Agreement on Electronic Financial Transactions in order to execute banking transactions. |
Article 5 (Method of Transaction)
① HSBC will not issue a deposit book. The customer will not be required to use his/her seal or signature in order to undertake banking transactions on HSBC Direct.
② The customer will be required to provide his/her security details via computer, telephone, CD/ATM and other electronic means set forth in Article 2 Paragraph 1 Subparagraph 3 of the General Agreement on Electronic Financial Transactions in order to execute banking transactions.
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Article 7 (Registration of Security Details)
Before undertaking banking activities or transactions, the customer must personally register his/her security details on the internet including but not limited to Internet Banking ID, Internet Banking Password, Phone Banking PIN, address, name etc.
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Deleted
Substituted: HSBC Direct Terms of Services, Article 5 |
Article 8 (Deposits and Withdrawals)
① Deposits to this account shall be made pursuant to Article 6 Subparagraph 2 of the General Terms and Conditions on Deposit Transactions by either remitting cash or check (customer deposits funds to a non-HSBC Direct account held in his/her own name or a third party deposits funds to the customer’s account from HSBC Direct, other HSBC branch offices or other financial institutions) or by making fund transfers (HSBC withdraws funds from a designated account at the customer’s request and deposits the funds therefrom into an HSBC or non-HSBC account).
② Withdrawals from this account shall be done by executing fund transfers via electronic means as set forth in Article 2 Paragraph 1 Subparagraph 3 of the General Agreement on Electronic Financial Transactions.
③ Deposits and withdrawals from this account may be made from CD/ATMs. |
Article 6 (Deposits and Withdrawals)
① Deposits to this account shall be made pursuant to Article 6 Paragraph 2 of the General Terms and Conditions on Deposit Transactions, Article 2 Paragraph 9 and 12 of General Agreement on Electronic Financial Transactions by either remitting cash or check, by making fund transfers or by making deposits through CD/ATM.
② Withdrawals from this account shall be done by executing fund transfers via electronic means or by withdrawing funds through CD/ATM as set forth in Article 2 Paragraph 1 Subparagraph 3 of the General Agreement on Electronic Financial Transactions. |
| Article 9 (Interest) |
Article 7 (Interest) |
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Article 10 Unclaimed Accounts
In case where an account fits any of the following descriptions, HSBC shall categorize such account as an unclaimed account and manage them accordingly. Should the account holder request to make deposits/withdrawals, balance inquiries or account transfers from such account, the Bank shall take necessary actions to enable the account holder to resume transactions.
1. Accounts with a balance below KRW10,000 with no transaction history for over a year
2. Accounts with a balance above KRW10,000 and below KRW50,000 with no transaction history for over 2 years
3. Accounts with a balance above KRW50,000 and below KRW100,000 with no transaction history for over 3 years
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Deleted
Substituted: HSBC Direct Agreement for Electronic Financial Transactions Article 11 Paragraph 6 |
Article 11 (Service Fees)
① HSBC shall not charge any fees to the customer for fund transfers conducted through Direct Banking. Fees will be charged, however, to customers who use non-HSBC-owned ATMs as specified in <Appendix 2> of the HSBC Direct Agreement for Electronic Financial Transactions.
② If there are any changes to the service charges or additional charges are imposed, HSBC shall announce the content of such adjustments on the HSBC Direct website one month prior to the date of adjustment for a duration of one month. |
Deleted
Substituted: HSBC Direct Agreement for Electronic Financial Transactions Article 12
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Article 12 (Account Closing)
① Upon the customer’s request to close the account, the remaining balance will be returned to the designated account held in the customer’s name pending a personal identity verification.
② Interest shall be credited to the designated account held in the customer’s name after the customer completes a personal identity verification procedure in the branch offices of HSBC or by HSBC staff and submits an account closing form. |
Article 8 (Account Closing)
① Upon the customer’s request to close the account, the remaining balance and the interest accrued thereon will be returned to the designated account held in the customer’s name pending a personal identity verification.
② In case where HSBC deems it difficult to carry out the personal identity verification prescribed in Paragraph 1 above through the Call Center, the remaining balance and the interest accrued aforementioned shall be credited to the designated account held in the customer’s name after the customer completes a personal identity verification procedure in the branch offices of HSBC or by HSBC staff and submits an account closing form. |
Article 13 (Incident Reporting)
① In case of Internet ID, Internet Banking Password, Phone Banking PIN, ATM card, ATM card PIN and OTP loss, lock up, theft, destruction or impairment, the customer must immediately report such fact to the HSBC Direct Call Center.
② Should the customer wish to withdraw the report regarding Paragraph 1, the customer himself/herself must contact the HSBC Direct Call Center.
③ In case of Internet ID, Internet Banking Password, Phone Banking PIN, ATM card, ATM card PIN and OTP loss, lock up, theft, destruction or impairment, the customer must immediately report such fact to the HSBC Direct Call Center.
④ A face-to-face personal identity verification shall be required for a re-issuance of a One Time Password (OTP) security device.
⑤ A face-to-face personal identity verification shall be conducted pursuant to Article 4 of this Agreement. |
Deleted
Substituted: HSBC Direct Agreement for Electronic Financial Transactions Article 13
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| Article 14 (Prohibition on Transfer) |
Article 9 (Prohibition on Transfer)
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[HSBC Direct Terms of Services]
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After |
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Article 3 (Effective Period and Amendments to the Terms)
② HSBC reserves the right to amend any of the terms and conditions in this Agreement and shall announce the content of amendments on the branch offices and the HSBC Direct website one month prior to the effective date of such amendments for a duration of one month. If the customer does not raise any objections in writing regarding the changes before one business day from the effective date, the customer will be taken to have accepted the changed terms and conditions.
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Article 3 (Effective Period and Amendments to the Terms)
② HSBC reserves the right to amend any of the terms and conditions in this Agreement and shall announce the content of amendments on the HSBC Direct website one month prior to the effective date of such amendments for a duration of one month. If the customer does not raise any objections in writing regarding the changes before one business day from the effective date, the customer will be taken to have accepted the changed terms and conditions.
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Article 5 (Service Registration)
① Service registration shall be completed once the customer enters the following details on the website without error or omission and accepts these terms and conditions.
1. Name
2. National ID Number
3. Internet Banking ID
4. Internet Banking Password
5. Phone Banking PIN
6. Home Address, Office Address, Correspondence Address
7. E-mail address
8. Contact number
9. Other details deemed necessary by HSBC
② HSBC may reuse the above information registered by the customer throughout the account opening process. |
Article 5 (Service Registration and Approval for Service Use)
① Service registration shall be completed once the customer enters the following details on the website without error or omission and accepts these terms and conditions.
1. Name
2. National ID Number
3. Internet Banking ID
4. Internet Banking Password
5. Phone Banking PIN
6. Address registered in the customer’s resident registration card, Current Address (Correspondence Address)
7. E-mail address
8. Contact number
9. Other details deemed necessary by HSBC
② HSBC may reuse the above information registered by the customer throughout the account opening process.
③ HSBC determines whether to approve the service registration only when the customer completes the actions as prescribed in Paragraph 1 above. |
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Article 6 (Approval for Service Use)
HSBC may reuse the above information registered by the customer throughout the account opening process.
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Article 6 (Approval for Service Use)
Deleted
Reflected in Article 5, Paragraph 3
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Article 7 (Restrictions in Service Use Approval)
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Article 6 (Restrictions in Service Use Approval) |
Article 8 (Changes in Registration Details)
Any changes in the customer’s basic information shall be updated after account opening when the customer logs on to the HSBC Direct website and registers the changes in the Personal Information Management panel. |
Article 7 (Changes in Registration Details)
Any changes in the customer’s basic information shall be updated after account opening when the customer logs on to the HSBC Direct website and registers the changes in the Personal Information Management panel. HSBC shall not be liable for any losses and damages incurred by the customer as a result of the customer not keeping the information accurate and up-to-date.
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Article 9 (Personal Identity Verification for Account Opening)
② HSBC shall contact the customer prior to a visit in order to set the place and time of appointment in accordance with Article 10 (Restrictions in Visiting Areas and Visiting Hours). |
Article 8 (Personal Identity Verification for Account Opening)
② HSBC shall contact the customer prior to a visit in order to set the place and time of appointment in accordance with Article 9 (Restrictions in Visiting Areas and Visiting Hours). |
Article 10 (Restrictions in Visiting Areas and Visiting Hours)
① HSBC shall normally make customer visits for a personal identity verification within the sales area published on the HSBC Direct website.
② Visiting hours of HSBC staff shall normally be from 09:30 am to 17:30 pm.
③ Notwithstanding the foregoing in paragraph 2, sales areas and business hours may be expanded in the interest of customer convenience.
④ In case where HSBC needs to make a customer visit for any other purpose, paragraphs 1 and 3 shall equally apply. |
Article 9 (Visiting Areas and Visiting Hours)
① Areas HSBC staff shall make customer visits for a personal identity verification(hereinafter the “sales areas”) shall normally be within the sales area published on the HSBC Direct website.
② Visiting hours of HSBC staff(hereinafter the “business hours”) shall normally be within the business hours published on the HSBC Direct website.
③ Notwithstanding the foregoing in Paragraph 1 and 2, sales areas and business hours may change according to the circumstances of HSBC.
④ As for the areas except for the sales areas prescribed in Paragraph 1 above, the customer shall visit to HSBC in principle.
⑤ In case where HSBC needs to make a customer visit for any other purpose than the personal identity verification as prescribed in Article 8 Paragraph 1, HSBC may charge fees to the customer and such fees shall be published on the HSBC Direct website. |
| Article 11 (Duty of Visiting Staff and Customer) |
Article 10 (Duty of Visiting Staff and Customer) |
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Article 12 (HSBC’s Obligation)
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Article 11 (HSBC’s Obligation) |
| Article 13 (Customer’s Obligation) |
Article 12 (Customer’s Obligation)
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Article 14 (Duties and Liabilities on the Maintenance of Security Details)
① The customer will be responsible for all losses if he/she has acted without reasonable care to facilitate unauthorized transactions or if he/she has acted fraudulently. HSBC shall be liable for any loss the customer suffers for circumstances within its control i.e. system breakdown. |
Article 13 (Duties and Liabilities on the Maintenance of Security Details)
① The customer will be responsible for all losses if he/she has acted without reasonable care to facilitate unauthorized transactions or if he/she has acted fraudulently. HSBC shall be liable for any loss the customer suffers arising from fault or negligence on the part of HSBC including but not limited to system breakdown. |
| Article 15 (Customer Notification) |
Article 14 (Customer Notification) |
| Article 16 (Confidentiality) |
Article 15 (Confidentiality) |
Article 17 (Termination)
This Agreement shall automatically terminate if the customer fails to complete the personal identity verification process or does not open an account in HSBC Direct after having confirmed his/her identity for a period of up to 90 days from service registration. |
Article 16 (Termination)
① This Agreement shall automatically terminate if the customer fails to complete the personal identity verification process for thirty(30) days from service registration or does not open an account in HSBC Direct for a period of up to seven(7) months after having confirmed his/her identity.
② The period as prescribed in Paragraph 1 above may change according to the circumstances of HSBC. |
| Article 18 (Jurisdiction) |
Article 17 (Jurisdiction)
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