Article 11 (Service Restrictions)

Article 11 (Service Restrictions)

② If erroneous OTP Code, Phone Banking PIN, Internet
     Banking Password, ATM card PIN is keyed-in 3 times
     consecutively

② If erroneous OTP Code, Digital Certificate Password
    and Internet Banking Password is keyed-in 5 times
    consecutively, and Phone Banking PIN and ATM card
    PIN is keyed-in 3 times consecutively.

⑥ If there is no record of withdrawal (including transfer)
     in the customer’s account opened in HSBC for a
     period of one year (12 months) or longer or no record
    of logon to the HSBC Direct Banking website for a
    period of two year(24 months) or longer (The
    customer may lift the service restriction imposed due
    to the forgoing reason by completing the personal
    identity verification process via available service
    channels under his/her responsibility).

⑥ If there is no record of logon to the HSBC Direct
     Internet Banking or withdrawal (including transfer)
     in the customer’s account opened in HSBC for a
     period of one year (12 months) or longer. 
    (The customer may lift the service restriction
     imposed due to the forgoing reason by completing
    the personal identity verification process via
    available service channels under his/her
    responsibility).