Automated Phone Banking service (ARS): Available 24/7
(Please note, however, that fund transfer services may be restricted between 11:30 pm to 12:10 am due to regular interbank network maintenance.)
Call Center service through a HSBC Direct Banking Specialist: 9:00 am to 5:30 pm, weekdays
excluding weekend & holidays.
1544-3311 (From Overseas : 82-2-6906-5006 )
HSBC Direct ARS Guide
Express service
Local payment
1 → National ID → Phone banking PIN → 1 → OTP security code
Balance enquiry
1 → National ID → Phone banking PIN → 2
Fund Transfer
Local payment
2 → National ID → Phone banking PIN → 1 → OTP security code
To transfer funds to HSBC accounts
2 → National ID → Phone banking PIN → 2 → OTP security code
Account Enquiry
Savings account balance enquiry
3 → National ID → Phone banking PIN → 1
Recent transaction history
3 → National ID → Phone banking PIN → 2
Other service
Phone banking PIN change
5 → National ID → Phone banking PIN → 1 → OTP security code
Phone banking transfer limit enquiry
5 → National ID → Phone banking PIN → 2
One-time transfer limit decrease
5 → National ID → Phone banking PIN → 3 → OTP security code
Fax service
5 → National ID → Phone banking PIN → 4
Transfer to CSR
Lost report
4 → National ID
Talk to CSR
0 → National ID
* You can press the star key at any time for automated help.
