Request for submission of 'actual residence document' during Personal Identity Verification
To further ensure the safety of our customers from fraudulent activity of online fraudsters, HSBC Direct has reinforced the customer verification process of our newly registered customers.
Along with your valid personal identification, if the address of residence printed on your identification is different from your acctual address of residence, you are requested to present one of the documents listed below during your Personal Identity Verification process.
Types of permissible actual residence document
1. Mail issued by a financial institution (Credit card statement, product information,
investment product performance report, insurance contract, etc.)
2. Mail issued by a government agency (Taxation office, registry office, court of law, etc.)
3. Document issued by a government agency (Residence registration document, seal
impression certificate)
4. Mail issued by a telecom company
5. Home utility bills with address printed on it
6. Employment contract (Company logo & seal must be printed and the address of residence
& ID number must be indicated)
* The issue dates of the documents must be within recent 6 months or within the validity
date mentioned on the documents.
* Documents printed from the internet are not acknowledged as the verification of actual
residence except official document issued by the government agency via internet.
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