Personal Information Handling Policy
Our business has been built on trust between our customers and ourselves. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:
By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us. Security is our top priority. The Hong Kong and Shanghai Banking Corporation Limited ('the Bank') will strive at all times to ensure that your personal data will be protected against unauthorized or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data. The secure area of our website supports the use of Secure Socket Layer (SSL) protocol and 128-encryption technology an industry standard for encryption over the Internet to protect data. When you provide sensitive information such as credit card details, it will be automatically converted into codes before being securely dispatched over the Internet. Our web servers are protected behind firewalls and our systems are monitored to prevent any unauthorized access. We will not send personal information to you by ordinary email. As the security of ordinary email cannot be guaranteed, you should only send email to us using the secure email facility on our website. All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that the Bank will comply with all statutory and regulatory requirements under the Act on Promotion of Utilization of Information and Communications Network and the Personal Information Handling Policy concerning the retention of personally identifiable information. We limit the number of employees handling personal information as much as possible, and hold training sessions to ensure compliance with this policy. We monitor our employees on an ongoing basis to check for compliance with our policy, and we take corrective measures whenever problems are discovered. You should safeguard your unique User ID and Password by keeping it secret and confidential. Never write them down or share these details with anyone. The Bank will never ask you for your Internet Banking Password, in order to ensure that you are the only person who knows this information. When choosing your unique User ID and Password for the first time, do not create it using easily identifiable information such as your birthday, telephone number or a recognizable part of your name. If you think your User ID and/or password has been disclosed to a third party, is lost or stolen and unauthorized transactions may have been conducted, you are responsible to inform us immediately. Our business has been built on trust between our customers and ourselves. We have a duty to safeguard and keep confidential any information relating to our customers or their financial affairs. Whether it is provided to us in person at one of our branches, over the phone, when using an ATM or while visiting this site, we will strive at all times to ensure that the information is kept confidential and secure. Personal Information Handling Policy and Personal Information Collection Collection of personal information, purpose of usage, and items subject to collection HSBC requests for the basic customer information including customer name, NID, address, phone number and e-mail address in order to abide by the Real Name Financial Transaction Act and provide the appropriate financial services to customers. The information provided by customer is used for financial services and information provision such as authentication of financial transaction and provision of financial information. Also, it could be used for the record tracking of customer complaint handling and conflict settlement such as service related customer consultation and complaint handling. Termination Process of Personal Information Unless we receive your consent, we will not use personal information received from you other than for the purposes stated to you at the time we collected such information. We will not provide your personal information to a third party without your consent, other than as required by law, or in order to continue financial transactions with you or to exercise HSBC's rights with respect to such financial transactions. We will assume full responsibility in case we make unauthorized use or disclosure to any third party. Inspection, Correction and Deletion Through our established procedures, you may at any time inspect and correct your registered information, and you may also request to have your user I.D. cancelled. In addition, through our established procedures, you may withdraw your consent to have your information disclosed to a third party. However, such withdrawal will not be effective against disclosures made prior to such withdrawal. If you have any complaints or suggestions to make with respect to personal information, please make them known by telephone or e-mail to our Personal Information Management Officer. As soon as practicable after receiving such communication from you, we will take action and inform you of the results thereof. Right and exercise by the user and legal representative The user and legal representative could verify, change his personal information after the verifications and request to close the account anytime for himself and children under fourteen years of age under his lawful guidance. |
